Refund and Returns Policy

Last Updated: October 15, 2025

Thank you for shopping at Digivarse (digivarse.biyog.com).
Since all our products are digital in nature, our refund and returns policy works a little differently from physical goods. Please read carefully before making a purchase.

1. Digital Product Policy

All items sold on our website are non-tangible, digital goods such as software, design templates, subscriptions, or downloadable files.

• Once the product is delivered or downloaded, it cannot be returned or exchanged.

• We do not issue refunds after a digital product has been accessed, downloaded, or activated.

2. Eligible Refund Situations

Refunds may only be issued in limited cases:

• Duplicate Payment: If you were charged twice for the same product.

• File Not Received: If you did not receive your product download link or access within 24 hours.

• Corrupt or Incomplete File: If the file is damaged or unusable, and we cannot provide a working version.

To request a refund in these cases, please contact us within 3 days of purchase at info@biyog.com, including your order ID and a brief explanation.

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

• Change of mind after purchase

• Product not compatible with your device or software (unless specified)

• Download or activation issues due to internet or device problems

• Misunderstanding of product description (please read product details carefully)

4. Exchange Policy

Since our products are digital, we do not offer exchanges. However, if a file is faulty or incorrect, we will reissue the correct version as soon as possible.

5. Customer Support

We are committed to ensuring your satisfaction. If you face any issue with your purchase, please contact our support team — we’ll do our best to resolve it quickly.

📧 Email: info@biyog.com
🌐 Website: digivarse.biyog.com

6. Policy Changes

We reserve the right to modify or update this refund policy at any time. Changes will take effect immediately once published on this page.